Customer service · Marseille, France
Voice AI agents.Telephony that supports the customer journey.
A voice agent needs to understand requests, route calls and fit your organisation. STIT Consulting designs and integrates voice AI agents, interactive voice response systems and business-specific telephony journeys.
Applied AI · Telephony · IVR · Business integrations
The Calendly booking page is in French. Our contact form is available in English.
Conversational agents · IVR · Routing
Start with the right use cases.
Voice automation needs clear boundaries: what the service can handle, the information it can access and the situations that require a human handover.
Identify and route requests
Identify the reason for a call, collect useful information and route it to the right service. The choice between traditional IVR and a conversational agent depends on the journey’s complexity.
Connect voice to business processes
Connect the call journey to the tools and information it needs: business applications, customer service processes and existing services. Access permissions and available actions are defined during design.
Test and improve
Test real scenarios, misunderstandings and transfers before expanding the scope. Then monitor the journey’s quality and adapt the rules as the service is used.
End-to-end integration
From call flow to production.
We connect customer service objectives with telephony, AI and development requirements. Deployment follows stages agreed with your team.
Call reasons, available information, permitted actions and rules for human handover.
Service architecture, routing and connections to business tools and existing telephony.
Test conversations, incomplete answers, errors and continuity of the customer journey.
Service monitoring, maintenance, call-flow adjustments and documentation for your team.
Our work
Experience in customer service and voice technology.
Our work with Remmedia combines technical leadership, telephony, IVR and a voice AI agent.
Remmedia
Customer service operator · Marseille
Frequently asked questions
Preparing your voice project.
What is the difference between IVR and a voice AI agent?
Interactive voice response usually guides callers through a predefined flow. A voice AI agent can interpret requests expressed in natural language. The right choice depends on the requests, the reliability needed and the complexity of integrations.
Can we keep our current telephony system?
We start by assessing your current system and its integration options. The aim is an architecture that fits your constraints. Any components that need to change are identified before development begins.
What happens when the agent does not understand?
The service’s boundaries and handover rules need to be defined in advance. Depending on the journey, the agent may ask the caller to rephrase, route the call to a service or transfer it to a person. These scenarios are included in validation tests.
Your telephony and AI project
Start with a real customer journey.
Tell us about your callers’ needs, tools and objectives. Based in Marseille, STIT Consulting supports businesses across France and can lead projects in English.
The Calendly booking page is in French. Our contact form is available in English.